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Why notifications are not showing?
Why notifications are not showing?

Troubleshoot why notifications don't show up on your website, learn how to fix common issues with your social proof

Yosi Dahan avatar
Written by Yosi Dahan
Updated over 3 years ago

Wondering why your notifications are not displaying?

Do you see a warning saying "This notification was not shown in the last 24 hours"?
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Follow these checklist or video for solutions:

Common Issues

  • Did you install the ProveSource snippet on all relevant pages? (see this guide)

  • Are your "Track" and "Display" URLs valid? (see this guide)

  • Did you pass your monthly visitors limit? (check the billing page)

  • Have you tried visiting your website in Incognito mode / private browsing?

  • Have you cleared your website cache?

  • Have you tried using a different browser?

  • Check that you have events in your Feed! If no events - notifications will not be shown. Try submitting a test lead or a test purchase on your website.

Conversions

  • If you're using the Stream/Conversion/Combo notification: Does your page have a form with an email field?

  • Does your account have any conversions to display? (hint: check your "Feed" page or see this guide)

  • Is your form hosted on your domain and it's not a iframe?

  • Have you submitted a test lead on your website?

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